Requests are not appointments.
Dates and time windows express a preference. An appointment exists only after the team contacts you and confirms it. When you submit the service-request form, the details you enter are stored so the team can review and respond, and a confirmation with a reference number is shown on screen. A request is not a booked appointment.
Scope and charges
Services are quoted for the equipment and agreed work. Website descriptions do not create a service contract, guarantee product availability or establish a price. Any additional work, exclusions and terms should be confirmed in writing.
Cancellations for confirmed appointments
With at least 24 hours' notice, there is no cancellation fee. Short-notice cancellation and no-show fees may apply and will be disclosed before an appointment is confirmed. Weather and emergency circumstances are reviewed case by case.
Annual agreements
Annual maintenance agreements are quoted for the equipment and agreed work. Exact equipment coverage, exclusions, pricing, start dates, renewal and cancellation terms are stated before enrollment. No automatic billing or enrollment takes place on this site.
Storm support
The dispatch order is critical failures and safety issues, active agreement customers, existing customers, new emergency customers, then routine work. The owner or designated dispatcher controls assignments. Availability, conditions and safe travel govern every response; no attendance or response time is guaranteed.
Planning information
Tools and guides provide preliminary information, not equipment specifications or engineering advice. Final decisions require qualified assessment.