How we help
A warning light, failed start or unexpected shutdown is a reason to have your generator checked. We investigate the symptoms, explain what we find and help you decide on the repair work.
What the service covers
- Review of symptoms, history and available fault information
- Step-by-step testing based on the work you approve
- Explanation of findings, parts needs and repair options
What to expect
A diagnostic visit identifies or narrows the cause; it is not a promise that every repair can be completed during the first appointment. Parts availability, equipment condition and the nature of the fault affect timing. Additional work is discussed before proceeding.
Before your visit
Record any displayed fault code without opening equipment or resetting safety devices. Share the model and a description of what happened.
Useful before you book
- Your standby generator did not start: what to report safely →
- The generator is running but the house has no power →
- A generator warning light or alert appeared: what next? →
- Your generator sounds different: what is useful to report? →
A few useful answers
Is my requested time confirmed?
No. We review your preferred date and time, then reach out personally to confirm the visit. Other hours may be arranged when necessary.
How much will the service cost?
Your quote will explain the work and equipment covered. Parts, additional repairs and after-hours visits are included only when listed in the estimate.
Do you serve my property?
We serve all of Greenwich. Requests from nearby Westchester and Fairfield County communities are reviewed individually as coverage expands.